“Sir, Madam, Bill Please.”
After a lovely Valentine’s Day lunch with my hubby at one of the @TajHotels. I signalled the waiter for the bill.
In a few minutes, the young man brought the bill and stood equidistant between me and my husband and said “Sir, Madam, bill please” with a neutral posture.
✨🌟I was so moved for a moment as I took the bill to pay.
⚡⚡Most of the time waiters assume that it is the man who foots the bill or that the lady won’t pay.
✨I was mentally making note on the inclusive and gender neutral gesture and the training that the hotel staff would have received.
The card machine failed to scan my card. A waitress who observed that the machine was not working, went to pick another card machine.
🌟As all this was going on, I was contemplating on talking to the hotel manager to appreciate them on the lovely #GenderNeutral #inclusion training.
The waitress walked back with the card machine, swiped the card and handed it over to my husband to enter the pin.
🤦🏽♀️🤦🏽♀️🤦🏽♀️
🤔Was the training effective enough? or was it the individual (1st waiter) who did it out of his own courtesy?
Key takeaways:
Being neutral and inclusive can be applied to
1. Not just to hotel industry but to any B2C industry, In banks (it is assumed that the car or home loans will be taken by the man); Hospitals (man foots the bill or has the insurance); Customer Support tele-callers always addressing their customers as Sir irrespective of whom they are talking to. I can keep the list going.
2. Staying neutral across – gender, age (old/Young), skin tone, ability (assuming that a disabled is dependent by default), appearance etc
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